Framed Aesthetics
Ground Floor, Kinterbury House
Kinterbury Street
Plymouth, PL1 2DG
(Located across from the new Plymouth Barcode Complex)

You’ll find us in the big white building with Kinterbury House clearly displayed on the wall, right beside the pedestrian crossing.

If you get lost, please call:
📞 Jo: 07449 131 998
📞 Tristan: 07482 801 942
PARKING
Several convenient parking options are nearby:

• The Barcode Complex – approx. £3

• On-street parking outside and around the clinic

• Drake Circus Shopping Mall – 5–10 minute walk

• The Treasury Restaurant Car Park – 2 minutes from the clinic
  
  ARRIVALS / CANCELLATIONS

 
When you arrive for your appointment, please make yourself comfortable in the seating area. You are welcome to help yourself to our self-serve refreshments — tea, coffee, water, and biscuits — while you wait. Your comfort and experience matter to us, so please relax and settle in. 

 
Late Arrival Policy

We completely understand that delays can happen. However, arriving more than 10 minutes late often means we cannot carry out your treatment safely or without rushing.
If you are running late, please contact us as soon as possible.
If you arrive more than 10 minutes late without letting us know, we may need to cancel your appointment, and your deposit will be lost. A new deposit will be required to rebook.
We appreciate your understanding, as this allows us to give every client the time and care they deserve.

Cancellation Policy

If you need to cancel or reschedule your appointment, please give us at least 24 hours’ notice. This allows us to offer the appointment to another client who may be waiting.
Cancellations made with less than 24 hours’ notice, or appointments that are missed entirely, will result in the loss of your deposit, and a new deposit will be required to rebook.
Thank you for respecting our time, and the time we reserve exclusively for you.

 
COMMUNICATION & RESPONSE TIMES

Please allow 24–48 hours for a reply to non-urgent queries.
We pride ourselves on exceptional aftercare. To protect Tristan’s clinical time and ensure she can prioritise treated patients and complex cases, all clinic communication must follow our approved channels.

NON-URGENT ENQUIRIES (Email Only)

All aesthetics, health and skincare enquiries must be sent to:
📧 framedskincare@hotmail.com
In the first instance, please contact Jo, our Clinic Manager.
When emailing, include as much information as possible (name, treatment, photos if relevant, and your query).
Jo will reply as soon as possible.

📞 Primary Business Number (Jo): 07449 131 998
📧 Email: framedskincare@hotmail.com
🔔 We do NOT use Facebook or Instagram inboxes for any communication.
🔔 Please do not message Tristan’s personal WhatsApp, mobile, Facebook or Instagram — these will not be answered.

IF YOU ARE WORRIED AFTER A TREATMENT

If you experience anxiety, an unexpected sensation, or anything that doesn’t feel right, please reach out.
We are here to reassure you, assess your concern, and make sure you feel safe.
Nothing is a silly question.
We always prefer you to contact us rather than worry unnecessarily.

EMERGENCY CONTACT PROCEDURE

If you believe you may be experiencing an urgent issue or complication after a treatment with Tristan, please follow the steps below in order:
STEP 1 — Contact Jo First (Primary Emergency Contact)
📞 Jo: 07449 131 998

• • Your full name

  • Your date of birth

  • Clear photos (if applicable)

  • A brief explanation of what you are worried about

Jo will respond as soon as possible.

STEP 2 — If You Cannot Reach Jo or if Jo has not replied after you have followed the steps above, you MUST then contact Tristan.
📞 Tristan (Pharmacist Prescriber): 07482 801 942
 

• Contact with your full name, DOB, photos, and reason for your query.
   

IMPORTANT

If your query is not an emergency, you will be redirected back to our approved contact methods (email or Jo’s primary business number).
These steps ensure that urgent medical concerns are prioritised.

WE LOOK FORWARD TO WELCOMING YOU

Whether you’re visiting for the first time or returning for further care, we want your experience to feel calm, friendly, and professional from the moment you arrive.

If you need help, directions, reassurance, or support — we’re here.
No question is a silly question. 

Love, 
Tristan and the Team x